Refund policy
KikiParts — Returns & Refunds Policy
Operated by Elite Marine Limited | NZBN: 9429052510540 Effective Date: April 2026 | Last Updated: July 2026
1. Our Commitment
At KikiParts we want every customer to have a great experience. We sell new automotive parts and accessories and stand behind the quality of everything we ship. This policy applies to all purchases made through kikiparts.com and covers customers in Canada.
Please check fitment before you buy. As we do not accept change of mind returns, it is important that you confirm the part you are ordering is compatible with your vehicle before completing your purchase. If you have any questions about whether a part is compatible with your vehicle, please contact us at info@kikiparts.com — we are happy to help confirm fitment before you buy.
2. Return Window
You may lodge a return or refund claim within 30 days of your purchase date. Claims made outside of the 30-day window will not be accepted unless otherwise required by applicable Canadian consumer protection law.
3. We Accept Returns For
KikiParts accepts returns for faulty, damaged, or incorrect items only. We do not accept change of mind returns.
3.1 Faulty, Damaged, or Incorrect Items
We will offer a full refund or free replacement if:
- You received the wrong item — a product different from what you ordered.
- Your item arrived damaged or faulty.
- Your order was lost in transit and cannot be located after a courier investigation.
- The item does not match the description on our website at the time of purchase.
For faulty, damaged, or incorrect item returns, return shipping is covered by KikiParts. We will provide a prepaid return label or reimburse your return postage once the claim is approved. Please do not send items back before contacting us — we will confirm the return method first.
3.2 Change of Mind Returns — Not Accepted
We do not accept returns or refunds for change of mind, buyer's remorse, or incorrect part selection by the customer. All sales are final unless the item is faulty, damaged, incorrect, or lost in transit as described in Section 3.1.
Because change of mind returns are not accepted, we strongly advise all customers to check fitment and compatibility with their vehicle before purchase. If you are unsure, contact us at info@kikiparts.com before placing your order and we will confirm fitment for you.
4. Non-Returnable Items
The following items cannot be returned unless they are faulty or incorrect:
- Items purchased in error or no longer wanted (change of mind / buyer's remorse).
- Items that have been installed, used, or modified in any way.
- Items not in their original condition or packaging.
- Electrical components that have been connected or powered on, unless faulty on arrival.
- Custom or special-order items made to specification.
- Items with safety seals broken, unless faulty on arrival.
5. No Restocking Fee
KikiParts does not charge a restocking fee on any approved return.
6. Exchanges
We do not offer exchanges. If you received a faulty, damaged, or incorrect item, we will provide a free replacement or full refund in accordance with Section 3.1.
7. How to Lodge a Return or Refund Claim
To initiate a claim, email us at info@kikiparts.com with:
- Your order number.
- Your full name and delivery address.
- A description of the issue.
- Photos of the item and any visible damage (required for damaged or faulty claims).
We will review your claim and respond within 1–2 business days with instructions. Please do not return any items without receiving approval from us first — unapproved returns may not be accepted.
8. Refund Processing Time
Once your return has been received and inspected, or your claim has been approved (for lost or damaged items), your refund will be processed within 7 business days. Refunds are returned to your original payment method. Processing times may vary slightly depending on your bank or payment provider.
9. Return Shipping Summary
| Return Reason | Who Pays Return Shipping |
|---|---|
| Wrong item / Damaged / Faulty | KikiParts covers return shipping |
| Change of mind / Buyer's remorse | Not accepted — no return or refund available |
| Lost in transit | No return required — refund or replacement issued after investigation |
Your return shipping address will be provided upon claim approval. All returns must include your order number inside the parcel.
10. Compatibility & Fitment Responsibility
It is the customer's responsibility to verify that the part ordered is compatible with their specific vehicle or application before completing a purchase. Product listings include available fitment information to assist with this.
As we do not accept change of mind returns, orders placed for an incompatible or incorrect part due to a customer fitment error are not eligible for return or refund. If you are unsure whether a part is right for your vehicle, contact us at info@kikiparts.com before placing your order — we are happy to confirm fitment before you buy.
11. Your Rights Under Canadian Consumer Law
This policy does not limit or exclude any statutory rights you may have under applicable Canadian federal or provincial consumer protection legislation. Where your statutory rights provide greater protection than this policy, those rights take precedence.
12. Contact
| info@kikiparts.com | |
| Response Time | 1–2 business days (Monday–Friday, NZST) |
| Business | KikiParts — Operated by Elite Marine Limited |
| NZBN | 9429052510540 |
| Country | New Zealand |
KikiParts — Returns & Refunds Policy — Operated by Elite Marine Limited — NZBN: 9429052510540